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24th Feb – Toyota Restart Day
Today, 24th February, is known as Toyota Restart Day. This commemorates the day in 2010, when then President Akio Toyota, testified at the US Congress following a major recall of vehicles due to quality issues, pledging to return the company to its core values of putting customer first, in terms of safety and quality. What
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24th Feb – Toyota Restart Day
Today, 24th February, is known as Toyota Restart Day. This commemorates the day in 2010, when then President Akio Toyota, testified at the US Congress following a major recall of…
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What Toyota’s First Failure in America Teaches Us About Winning Big Markets
I took part in my official Toyota Way induction last week, an intense three-day session which every permanent employee is expected to undertake, from grade 6 employee up to Director…
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Type 1 and Type 2 Decisions
Jeff Bezos thinks about decision making by dividing them into Type 1 and Type 2 Decisions. Type 1, known internally as one-way doors, are irreversible and highly consequential, and need…
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Working backwards versus skills forward approach
Reading a selection of Jeff Bezos annual letters from the book “Invent & Wander” reveals an encyclopaedia of insights and learnings on how to analyse a think about a business,…