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A Weekend in Milan (and Beyond)
I was inspired to visit Milan by an acquaintance who posted on LinkedIn about taking a day trip from the UK a couple of years back – for little more than the cost of a few pints. He caught an early morning flight, toured the main sights, and was back in London by evening. I
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What Toyota’s First Failure in America Teaches Us About Winning Big Markets
I took part in my official Toyota Way induction last week, an intense three-day session which every permanent employee is expected to undertake, from grade 6 employee up to Director…
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Type 1 and Type 2 Decisions
Jeff Bezos thinks about decision making by dividing them into Type 1 and Type 2 Decisions. Type 1, known internally as one-way doors, are irreversible and highly consequential, and need…
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Working backwards versus skills forward approach
Reading a selection of Jeff Bezos annual letters from the book “Invent & Wander” reveals an encyclopaedia of insights and learnings on how to analyse a think about a business,…
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Problem solving with the Ishikawa Fishbone Diagram
The Ishikawa Fishbone problem solving tool (also known as the Cause and Effect diagram) was developed by Kaoru Ishikawa during the 1960’s in Japan. The tool is used in lean…